FAQs

Shipping Policy

1

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, shipping times may vary depending on your location and selected shipping method at checkout.

Please ensure that all shipping information is entered correctly. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

You will receive a confirmation email with tracking information once your order has shipped.

Returns & Exchanges

2

Due to the nature of our products, all sales are final.

For hygiene and safety reasons, we do not accept returns, exchanges, or refunds on any items.

Damaged or Incorrect Orders

3

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at Tailormadelashes@gmail.com with your order number and clear photos of the issue.

We will review your request and work to resolve the issue as quickly as possible.

Lost or Stolen Packages

4

Once your order has been shipped, we are not responsible for lost or stolen packages.

If your package is marked as delivered but not received, please contact your shipping carrier directly.